๐Ÿ”ฅ Diamond Tours bus trip to NYC - New York City Forum - Tripadvisor

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VAN LIFE: Living In A Van With A Family Of 6 - Familia Diamond

On the group's way, the motorcoach broke down again. Pittsfield senior center in MI Sept Firstly, I would like to mention, the motorcoach contracted for this trip was a Volvo. Its been over a month, and I have been calling her and she has not responded to my calls. Once a Group Leader contacts us to make a reservation for a tour we then hold the reservation and send the Group Leader a reservation kit. BBB Business Profiles generally cover a three-year reporting period. I would to take this opportunity to provide some insight into our company and our philosophies of doing business. The windows clattered the entire trip because the bus shook all the way to Canada and back.{/INSERTKEYS}{/PARAGRAPH} Once the replacement motorcoach arrived the luggage was transported from the original bus to the replacement and the group continued to their hotel for the evening. The Group Leader is not an employee of Diamond Tours, they are our customer. Due to the location of where the group broke down, they did have to wait with the broken down motorcoach, approximately 2 hours, until their replacement arrived. I felt as though the DT Manager was lying to me just to get me off the phone. BBB is here to help. As a wholesaler of group travel, we sell only to groups of 30 or more. Please be advised, Diamond Tours has no record of Ms. Sent copy of this to senior center. The belt was not keeping the coach from running; however, MCA Transportation, the contracted motorcoach company, called Volvo Truck Maintenance in Cornwall, ON, where the group's hotel was located. I reiterated to the Manager that, "In these days and times, with identify theft going on, DT is not "vetting" these Coordinators who is collecting money for their trips and they could be running a scheme. It was contaminated in such a way that some used towels, jackets and blankets on their headrests because of the visible and embedded dust and dirt. Moriah represents Christ in a way that aids and assists the homeless, feeds the hungry, visits and prays for those who are hospitalized and undergo surgeries for complete healing and recovery, works with our political leaders regarding views and avenues to maintain and improve our community, etc. We were advised the emergency hatches had been opened, which made it bearable for the group to continue on their way to their hotel. She gave me the number to "Travel Insured International" so I could verify whether they had received my check from the Coordinator and than I hung up. While the group was waiting for the new replacement, the original motorcoach driver was able to get the group to a safer location to meet the replacement motorcoach. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I sat on a newspaper the entire trip because the seats were stained and full of grime. In summary, I feel that the reason why most consumers are joining DT excursions is because of DT is a national company. Per Ms. Status: Answered. The windows were smudged and we couldn't see out of them clearly. At that time, Diamond Tours contracted another company to finish the group's trip home. Maybe in a Book? I felt that DT is misleading the public on their website as being trustworthy company for taking tours with them but in actuality, its the Coordinators who collect the money and personal information from the consumer. However, the driver did pull over to check the motorcoaches temperature gauge and noticed a broken belt. Customer Response. Diamond Tours is a tour operator dealing exclusively in group travel. The average consumer would not join their tours, if they knew the sole responsibility was with the an "one person" operation-whereas they were were collecting the consumers hard earn money and their personal identifiable information. Desired Outcome. Please see the below complaints: 1. We did not receive a Diamond Tours bus and it was unclean and we was not a travel condition. As a matter of policy, BBB does not endorse any product, service or business. At that time a mechanic was dispatched to meet the group at their hotel in order to fix the belt. Diamond Tours, Inc. September 9th, We received a call from the group's Escort after shortly leaving the hotel, on their way home their motorcoach had broken down again. Additionally, the Group Leader is responsible for collecting money from participants, sending in payments to Diamond Tours, completing and submitting their rooming lists and distributing the trip's itinerary. Once the replacement Motorcoach arrived, the group moved their belongings from the original motorcoach to the replacement motorcoach and continued their travels home. It is important to know, Diamond Tours has no role in promoting the trip, soliciting participants to sign up, or collecting money from participants. Will let you know what I hear back. As a courtesy to the Group Leader, we provide them with complimentary flyers that can be used to promote their trip. Bus tour from SC to Canada was in terrible condition. All I know is, I would not refer any persons I know to join a DT excursion now that I am fully aware of their carefree business practices. BBB Business Profiles are subject to change at any time. I am sure everybody has gone Thru all the details. The Group Leader is a member of the group functioning in a leadership role. The motorcoach checked out and we were told by MCA Transportation the motorcoach was ready to resume the trip starting the following day. In fact, she has taken her voice greeting off the number I called and there is now a man's voice on the contact number she gave me. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. September 3rd, We received notification from the Escort on the tour that their bus was experiencing some issues with the air conditioning. Too long To list in email. For DT to feel they have no responsibility to refund my money, says a lot about their company and their operation of safe guarding a consumer's hard earn money and personal identifiable information. September 4th, We contacted the Escort to see how things were going and to advise, as a courtesy, we would like to reimburse the group for their previous night's dinner. Roadside service was called; they met the group and installed a new belt so the group was able to continue on their way to the hotel. Sort By. Customer Complaints Summary. We were very unhappy with many Unpleasant, unacceptable, unsafe, And ambiguous situations we Have ever been part of. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Although, if a participant does not know the Group Leader or is not comfortable making their check for the trip payable to the Group Leader, they may certainly make it payable to Diamond Tours. Most of DT's passengers on the tours are senior citizens with a set income. This type of operation is a set up for a consumer to have fraud place upon them. Also, the group departed their hotel this morning to head to the Isle Aux Coudres. Just as we deliver heartfelt, honest and outstanding services to the citizens of North Charleston and beyond, we entrusted Diamond Tours to deliver the same level or better service to us. The bus was conveyed to us in a very distasteful way. We are very discontented in the condition the bus was sent to a group of approximately 45 people for a very well respected and prominent church in North Charleston. Foremost, Mt. For DT to bush this off, as they not having any responsibility in this matter, is disparaging and bad business practices. Need to file a complaint? Status: Resolved. It is important to know, Diamond Tours has stayed in touch with the Group Leader who booked this trip and we have made resolution in regards to this matter. DT does not have to worry about me, going on any of their excursions and my friends and family either. File a Complaint. Basically, the only way to get my money back, I will have to put a claim against the Coordinator. We simply hold the reservation until the Group Leader has indicated they have 30 paid participants. BBB Business Profiles may not be reproduced for sales or promotional purposes. Before the group could make it to their hotel, the battery on the motorcoach died. Which is the most vulnerable sub-population. From what I can see, these Coordinators could be running scams to make extra money with DT backing their transactions. The group was notified and made aware the bus had been fixed and would be taking back over the trip the following day. Diamond Tours' trips are sold to the Group Leader, who is the liaison between their group members and Diamond Tours. Please be assured, as soon as Diamond Tours was made aware of this unfortunate incident we began immediately looking for a replacement motorcoach to finish taking the group to their hotel located on the Isle. Diamond Tours regrets to hear of any issues Ms. The driver told Escort of the trip she believed it was a bad sensor. Furthermore, Diamond Tours has never received any monies from Ms. The replacement coach was hired to be with this group for the remaining part of September 4th and the full day of September 5th, In addition preventative maintenance was preformed, as well as a multi-point inspection of the entire motorcoach. {PARAGRAPH}{INSERTKEYS}Years in Business: Reasons for BBB Rating. We contacted the driver and received confirmation the bus was serviced. Although Ms. Because Diamond Tours has no record of the complainant and we have not received any monies from them, we cannot offer them a refund. When a participant signs up with a Group Leader, for Diamond Tours' trip, we will not have record of any monies made payable to the Group Leader.